Social Media Globetrotter

I usually don’t get that irritated with people or with companies, but Vista Print and their “partner” really irritated me.  Let me explain what happened.

A few weeks ago I ordered some business cards through their site, this was around April/May I believe.  Today I receive my credit card statement and see that I have these weird charges from a rewards program, a business max program, and a shopping essentials program.  The total for each of these programs is $14.95/month.  I actually moved from L.A. to SF late last year and I actually just started getting my credit card statements here.  I look at the statement and noticed these bogus charges.  I call Vista Print only to find out that the charges ARE NOT coming from them, they are coming from one of their so called partners.  i call the partner company and explain the situation.  The woman on the phone didn’t want to refund me the money!  After a bit of coercing she finally refunded me for this last month, but wouldn’t tell me how much she refunded.  I told her I wanted all charges taken off for the past 3 months and that I wanted the total amount being refunded.  She said I signed up for a 30 day trial and that there is nothing she could do.  In total I was charged $134.95.

What made matters worse is that the woman on the phone was speed reading her script and kept repeating the same line for each rewards program I wanted to cancel “just want to confirm im speaking with jacob.”  For the 3rd damn time, YES!  Then she went on and kept repeating, “I have done everything I could, just to confirm my name is bridgette and my number is 26010.”  I almost hung myself with my shoelaces.  I did love the scripted part about “oh you’re in San Francisco, how’s the weather.”  She actually stumbled on that part which made it quite obvious it was scripted.  This is how NOT TO DO customer service, in fact I wish I would have recorded the conversation.  Vista Print and their rewards partner is not in the business of screwing people and they shouldn’t try.  Why kind of impression am I supposed to have from Vista Print and their rewards partner after all of this?  Well, I’ll tell you, my impression is that they try to sneak in little ads that with fine print that scam you into paying $14.95/month for rewards programs you don’t ask for and don’t need.  They give you the first month free so that you eventually forget about the charges, then they nail you.

Needless to say I was rather upset, I called back to Vistaprint and got a supervisor on the phone who was able to clear the charges for me.  What a shaddy way to do business and what a horrible customer service experience for me.

Have you had any such experiences with Vistaprint or with another company?

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