Comments on: Thank You Comcast and Why I Love Twiter

By: trish

trish — Wed, 31 Dec 2008 01:07:19 +0000

I had a problem with my computer and finally discovered it had to do with the internet. I called comcast and I got Cindy ID #100369825. I've got to admitt I'm not that good with computers, but she was patient with me and took me step for step through everything. We finally figured out it was my motem. I just want to thank her and let her supervisors know that she was a wonderful person who was patient with me and went above and beyond what her job entitles her to do. Please recognize her as a spiecal person who takes her job seriously and is great with public comunications. thank you

By: jacobmorgan

jacobmorgan — Sun, 21 Dec 2008 19:30:05 +0000

i think part of twitter will become a customer service channel, but it's an opt in system, meaning if i dont follow the customer support folks, i wont know about it.

i dont think it will become congested because we can filter who we wan to follow. i actually think that twitter will become even more valuable as a resource once companies begin utilizing it for support.

By: tchopp

tchopp — Sat, 20 Dec 2008 19:06:47 +0000

An interesting question – will Twitter become just another customer service channel? And if it does will it become as congested and ineffective as the traditional measures that some companies employ?

By: Ari Herzog

Ari Herzog — Sat, 20 Dec 2008 17:00:20 +0000

Yep, same experience to the T with me, Frank, and Bill. There was an episode I had with my cable modem, Bill had sent a tech to my apartment within 3 hours. The tech was on her phone with a colleague, while I was tweeting with Bill. Ultimately, the tech in my apartment called Bill. Go figure.

And there are about a dozen people working with Frank and Bill, all with unique Twitter names, e.g. ComcastGeorge, and they all monitor references to Comcast and Comcastcares.

By: MatthewRay

MatthewRay — Sat, 20 Dec 2008 16:54:41 +0000

Great success story!