Posts Tagged ‘social media steps’

Does “Listening” Make Sense for Everyone?

April 26th, 2009

buddha

(Buddha in a cave, on the way to say the world’s largest Buddha, Lei Shan- China)

Oftentimes you’ll hear social media folks talk about the importance of listening before getting involved in social media.  I was thinking about this a little bit and I don’t think listening applies to everyone, or at least as a first step.  In fact I think “listening” is an extremely broad term that essentially means “research before you act.”  I didn’t “listen” before I joined social media and I know a lot of other people and small businesses didn’t’ as well.

Let’s quickly define what “listening” means.  Listening basically means doing a bit of monitoring and research to see who is talking about you, you’re brand, or your product before you get involved in social media.  This might mean using something like google alerts or twitter search to find relevant discussions or if you’re a large brand, it can mean using a tool such as radian 6 or techrigy to get some more detailed info about relevant conversations happening online.

Does listening make sense for everyone?  Like I said I didn’t listen to anything or anyone before I joined the social media space.  In fact the first thing I did do was “join” the social media space and only then did I begin scouting out people, sites, and conversations.  For a large brand such as Dell or IBM I definitely think that listening should be a first step; afterall there are already plenty of conversations going on about those brands.  However, if you are a small business or an individual I don’t think listening makes too much sense as an actual separate first step for engaging in social media.  As a small business or individual you don’t really have the luxury of listening; you need action.

I think listening and engaging can be done in parallel, and in fact I encourage that it be done this way.  This doesn’t mean skipping over a bit of homework and reading up on a few tips/social media best practices.  This means joining various social media platforms and engaging with people from day 1 and listening while you do so.

Is this the right way or the wrong way?  I don’t know, but it certainly is a “way” to get things done I think for individuals and small businesses in can be quite effecient and effective.  What are your thoughts?  Does listening make sense for everyone?

How to Avoid the Social Media “House of Leaves”

August 10th, 2008

going nowhere

House of Leaves” is a book based on the famous Winchester House in San Jose. Those of you not familiar with the story I highly recommend you Google it or visit the house itself. The house is of particular interest because of the many oddities, i.e. staircases that lead to nowhere, confusing passages, etc. So how do you avoid creating a social media strategy that leads to nowhere?

I’m assuming you have already thought about your goals and objectives for your social media strategy.

Step 1

Select your social media channels. Are you going to use Facebook to market your product? Are you going to upload your videos on Youtube? Are you going to join the global conversation on twitter? Obviously I can’t tell you which social media channels to invest in because it depends on what you are trying to accomplish and who you are trying to reach. Try to remember that if you have a very specific niche market that there are very specific social media channels that cater to niche markets. Check out the web 2.0 directory for the many niche’s.

Step 2

Create quality content. If you are going to succeed in your social media objectives you are going to have to create something of value for your users. Simply uploading a product demo onto Youtube does not constitute quality content. Maybe you offer some behind the scenes footage of how the project was created on youtube, offer a tutorial on how to use the product/features on Youtube, write about the overall marketplace or industry you are in on a blog(e.g. real estate), etc. Create something that provides value and if it’s a video make in unscripted. Maybe you can even offer special promotions via whatever social media channel you choose.

Step 3

Be active in the social media world. This means responding to comments when you get them, this means reaching out to people with similar interests, this means finding other industry related blogs and commenting on them, and this also means proactively engaging in conversations and attending events OFFLINE! Social media is not just about online; make sure you are active offline as well.

Step 4

Connect your social media channels together. This is a huge oversight for many companies and individuals. Don’t just create a Youtube channel or a Twitter account and leave them as independent entities, you have to cross promote them. If you uploaded a video on Youtube share the link on twitter on Facebook. If you write a quality post on your blog share it! All of the social media platforms out there make it very easy to cross promote. If you leave all of your social media channels isolated then you will definitely suffer from the “House of Leaves” with a strategy that goes nowhere. Connect and promote (don’t spam!) wherever applicable.

Step 5

Be creative with your social media strategy. If you run a dogie day care business then take pictures of the dogs playing around and upload them onto flickr, then when the owners come pick the dogs up, let them know where they can find the pics. If you are a movie company, why not create an online film? You can chop it up into pieces and when the first video receives a certain amount of views then you can release the next one. The possibilities are virtually endless but you have to be creative and you have to be clever, don’t be scared to try something new and don’t always try to copy what the competition is doing.

What else would you recommend to avoid the Social Media “House of Leaves?”

Thanks for reading