My site was recently hacked but I’m back! Hope you guys had enough time to digest the social CRM evolution process that was stuck as my most recent post for the past week.
I recently presented on Social CRM at the New Communications Forum in San Mateo and wanted to share my presentation with you. The goal of the presentation was to present multiple ideas and concepts while really trying to get people to think beyond social tools and tactics. I wanted to really push people to think and advance the SCRM discussion. You can the presentation embedded below. If you find it valuable and interesting then please share it.