Parts Sold Separately and Batteries Not Included
Posted: July 20, 2008 • Filed under: rantsIf you're new here, you may want to subscribe to my RSS feed to get the latest posts, Thanks for visiting! If you want to link to me or this post please read how to link to me
Recently I purchased a printer form Amazon. After spending around 15 minutes setting it up I realized that the printer didn’t come with a USB cord to connect to my laptop. “That’s strange” I thought, surely they just forgot to put it in the box. I started flipping through the manual pages to make sure I had all th necessary parts. Sure enough it was no mistake, the printer is not supposed to come with a USB cord. So there I am with my printer all set up, ink cartridges in place, printer header aligned, and all the proper instructions follows. However, I am unable to do what the printer is supposed to do…PRINT!
Now, I’m trying to put myself in the shoes of the guy that was in charge of making the call to not include a USB cord in the box and for the life of me I can’t figure out how that decision was made. Somebody actually decided that it was a good idea to not include the cord to connect to the P.C. Just so you know a USB cord actually costs around another $25 dollars from Staples, so I just ordered one on Amazon for $4.
By not including the essential cord with the printer Canon has managed to turn what should have been a pleasant and exciting experience for me, into an irritating hassle. If a printer costs several hundred dollars, throw in the damn cord next time mmk?
It’s funny when you think about how many products come with the disclaimer that says: “parts sold separately,” or “batteries not included.” Why is this the case? Why shouldn’t a paying customer be able to operate whatever he purchased right out of the box? Why should the customer have to go buy something else to make your product work? The answer is he shouldn’t.
have you ever purchased a product or service that was incomplete?
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