I totally agree with your article.

In my opinion The “Magic Portion” to let this framework become a “flowchart” instead of be just a “fantasy” is “social business”.

One of the most problem in “human” organization is “who controls the information, win!”. The organization that overcome this structure will win in a “social business world”.

People are demostrating with the explosion of these “social platform” how strong is the “want” to be together with people that shares same interests.

Organization needs to move from “competion” to “coopetition”, expecially in “crisis time”.

Greetings,
maurizio

I have a whole  book coming out on collaboration strategy which covers all of these things in June.  But, there are several reports which clearly look at the value of collaboration, here are a few:

http://www.jmorganmarketing.com/collaboration-impacts-business-performance/ 

http://www.jmorganmarketing.com/the-impact-of-collaboration-on-enterprise-business-performance/ 

http://www.mckinseyquarterly.com/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716 

I have found that one of the most effective metrics to use is company morale or engagement, in other words, how connected and fulfilled employees feel with the work they are doing and with the company they work for.  

It all starts with identifying the business problem first though.