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	<title>Comments on: Insights from a Customer Care (SOCAP) and Knowledge Management (KMWorld) Conference</title>
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		<title>By: Ton</title>
		<link>http://www.jmorganmarketing.com/collaboration-socap-kmworld-conference/comment-page-1/#comment-97521</link>
		<dc:creator>Ton</dc:creator>
		<pubDate>Mon, 22 Oct 2012 21:09:00 +0000</pubDate>
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