The Importance of Stories

November 23rd, 2009

greatest job in the world

A few weeks ago I attended the Social Networking World Forum in Santa Clara.  If anything, the event was worth it just to hang out with Tim Moore, Michael Brito, and Ty Downing.  During one of the sessions Chris Chambers from the Tourism Bureau of Queensland was talking about the campaign that they launched called “The greatest job in the world.”  Some of you may remember all the hype around it.  The whole idea was to give on person the opportunity to be the caretaker for the Queensland islands.  That one person would get a great salary and would be responsible for sharing his/her experiences traveling around Queensland via social media, not a bad job right?  There was a contest held online to pick the winner and sure enough the web exploded with talk about this unique opportunity.  The rationale behind the campaign was to increase the amount of tourists to the island by getting more people to talk about Queensland.

During Chris’s presentation I raised my hand and asked about ROI, he said that they didn’t have a dollar amount but said that they did receive a lot of free press and publicity, so they did see an impact on their efforts.  In return for asking my question Chris gave me a t-shirt that said “Greatest job in the world.”

Since receiving the t-shirt I’ve worn it a few times to the gym and every time I wear the shirt I have several people come up to me and ask me what the greatest job in the world is.  This means that I of course have to explain the story behind the t-shirt and the tourism campaign, which most people find fascinating.  A few people that have asked me about the campaign actually remember hearing about it online.  Others have never heard of it.  I’ve had people of different ages, backgrounds, and careers all come up to me to ask me about the shirt and each time I explained the story behind it.

The shirt by itself was absolutely meaningless but the story behind it is what was interesting.  Every time someone sees the shirt they wonder, “hmmm, what could this amazing job possibly be?” and then they have to come up to me and ask.  While I’m not going to talk about the overall campaign for “greatest job in the world,” I will say that what Chris and his team have done is create a powerful story and a simple way to get that story to spread…me.

Stories are powerful because they provide meaning and context to something.  Stories are easy to share and spread and we all love to hear and tell a good story.  Think about this when developing your next campaign or strategy.  Ask yourself what the story is and how you can get the world to talk about it, the answer might be as simple as giving a t-shirt to some guy at a conference.

Social Media is Not for the Weak and When Brands Should Ignore Their Customers

November 14th, 2009

sharing

I came across two posts today that I wanted to share with you.  The first one is by Al Ries called “Social Media Not the Answer for Weak Brands,” and the second post is called “When Big Brands SHOULDN’T Listen to Their Customers.”  Both of these posts highlight valuable lessons and learnings from the social media world which is why I wanted to share them with you here.  Let’s start off with the post by Al Ries.

In Al’s post he basically argues that social media are a set of tactics that come from a much larger strategic focus.  Al also states that social media is not going to save companies that aren’t doing well; companies have larger issues to focus on before getting involved in the social media space.  I completely agree with Al and while I do think that tools such as Twitter and Facebook are valuable, I don’t think that they should be put ahead of a marketing/business strategy; they should be treated as what they are, tools.  A company that has a poor marketing strategy is not going to be able to compensate for that by creating a Facebook or Twitter account.  I highly recommend that everyone read Al’s post as he provides some great examples and ideas.  Again, the point is that social media is not going to solve all of your company’s problems, you have to start with your higher level business strategies; those need to be sound before you do anything else.

The second post on when big brands shouldn’t listen to their customers is a great example of when a brand needs to stand it’s ground.  In the post, Aerocles (pen name) sites the Gap and the AFA which is boycotting the Gap for not including the word “Christmas” on all of its marketing and advertising campaigns and collateral.  The Gap does do a lot of holiday promotion but in order to stay impartial to any religion or holiday the company avoids actually using the word Christmas.  The argument that the AFA makes is absolutely ridiculous and Aerocles make a great point in his article.  If the Gap uses Christmas in its advertising then shouldn’t it also talk about Hanukkah, Kwanzaa, and all the other holiday’s as well?  The whole point of this post highlights this example as an instance in which a company (Gap) should NOT listen to its customers (the AFA is getting Gap customers to boycott their stores).

I highly recommend that you read both of these posts and think about the scenarios and examples that are presented in both of them.  There is a lot that we can apply from these articles in future social business efforts.

What did you think of the two articles?

Chess and Business

November 7th, 2009

If you have been a reader of this blog for a while then you know that I’m a chess lover.  In fact, I named my company Chess Media Group after my passion and interest for chess.  I have always applied chess concepts and principles to various aspects of business and personal life.  The ability to [...]

Re-Inventing; A Lesson from Cirque Du Soleil

September 10th, 2009

When most people think of a circus they think of elephants, jugglers, tight-rope walkers, and trapeze artists (and probably a few other things).  Not a lot of people will tell you they think of giant wheels set on fire that someone has to run around, people on roller-blades flipping in the air, people diving into [...]

Marketing is Not a Substitute for a Great Product or Service

July 29th, 2009

At the core of any successful company is usually a great product.  Behind a great product sits a great strategy and a great team of people that can execute on that strategy (among many other things).  However, a great product (or service for that matter) is only a great product for so long.  Eventually you [...]

Marketing Accountability: Are You Trying to Measure Abstract Objectives?

July 8th, 2009

Yesterday I wrote a post for marketing profs entitled, “Forget Social Media ROI, What About Marketing Accountability?”  If you haven’t read it yet please do, here’s a brief snippet:
“There has been a lot of much needed discussion around social media ROI but I think this is just a small topic in the overall world of [...]