Archive for October, 2012

Is the Value of Colleges Declining?

October 29th, 2012

Is it more valuable to teach people how to find and use information to build and create the skills they need or is more valuable to teach people a skill?  Put another way, is it more valuable to go to a college or to learn how to find and use the information that a college would give you on your own?

The internet has changed education…

My brother Josh just turned 20 and I mention him in my presentations quite a bit.  What’s interesting about Josh is that he has built a career for himself around videography (filming and editing) without ever going to college for it.  Now, Josh does go to school but he studies other things (he knows he won’t get a job without a degree).  He created this career for himself and has some of the top of the line cameras, green screens, microphones, and studio lighting that a person can own.  He bought all of this by himself.  So if he didn’t go to college for this how did he learn how to film and edit?  Through the web.  He joined in discussion forums, watched Youtube tutorials, shared questions and ideas via social media, and read review sites to find the best equipment.  At a university (such as a UC) this would be a 4 year degree with a major in film and would probably cost anywhere from $60-100k.  Not only that but Josh would probably also have to learn about many things that he is not interested in.  Instead he was able to learn all of this on his own, for free, in a shorter amount of time.

I’m not saying that colleges are useless, they teach us a lot of valuable things such as social skills, core competencies, and can help us hone our passions and interests.  We build networks, make friends (but even these can made on our own), and learn about a wide array of subjects to help us expand our minds.  What I am saying is that the way we are teaching should evolve and change with the way that students today are creating and consuming information and communicating with one another.  Every time I go to a conference I ask people “how many of you went to school for what it is you are doing today,” only a small handful of people raise their hands (around 5% of the audience of hundreds).  Why is this?  We are trying to educate students and train them for jobs which haven’t even been invented yet.  When I went to school there were no classes around social media, collaboration, social business, or really anything that relevant to the internet at all (I went to UCSC to study economics and psychology).  Now these are demanded jobs which organizations around the world are seeking to fill.  Unfortunately much of what we learn is later lost since we don’t use much of what we learn in our jobs.

Skills are great to have and teach but the ability to adapt, evolve, and grow your skills independently is a far greater asset.  The reality is that we don’t usually follow the career paths based on what we study.  Many people go to college because they have to, they know that they can’t get a job without that diploma.

This poses an interesting problem but also a great opportunity for today’s universities in how students are taught.  We have new technologies and our behaviors have changed yet it’s not just organizations that need to adapt to these changes.  Universities and educational institutions need to adapt as well because these are supposed to be the places that groom the future workforce.  Recently I heard about a program that offers incentives for entrepreneurs to drop out of school to pursue their ideas, with funding!

Some colleges are evolving the way they teach and what they teach but most are not.    Traditionally we relied on teachers to provide us with information we needed around a particular topic.  This is no longer the case.  We can now learn independently of the classroom and can do so at a much more rapid pace, far more accelerated then what we would get in a college.  We no longer need to wait for a professor to explain supply chain management, Freud’s theories on psychology, how to solve complex equations, or how the universe was formed.  We have access to millions of teachers and pieces of content that can give us everything we need to learn about a topic, not only that but many of us can access this information anytime from our phones.

We need to acknowledge that colleges are one of the oldest institutions we have and that they need to change just like everything else.

This makes me wonder, do many of us to go college just because we have to?  Because we know we need that diploma to get our first job?  If you didn’t have to go to college and could still get the same type of job as someone else who did go to college, would you still go?

Is the value of colleges declining?

 

Can You Create a Collaborative Organization Without Technology?

October 25th, 2012

Is it possible to change behaviors or to build a collaborative organization without technology?  Think about that for a moment before you answer.

Let’s say you are working at a large organization of a hundred thousand people.  You want to become more collaborative, transparent, and empower your employee to share with each other.  Is it possible to focus on these types of behaviors (and others that come with being collaborative) without the help of technology?  It’s an interesting question in my opinion.  For example let’s say that you tell your employees you want them to be more open and transparent with each other and you want them to share information across teams and geographies.  Great, but how do you want that sharing of information to take place?  Via phone or email?  Or how about if you want to leverage the collective intelligence of employees to solve a problem or come up with an opportunity.  How would you go about doing that and trying to engage your workforce without a collaborative technology piece in place? With an email newsletter?  Clearly there is a bit of a dilemma here.

I’m a big advocate and believer in the necessity of behavior change to support collaboration.  However, it’s also crucial to be able to support and empower these behaviors and this not only comes from culture but also from the enabling technologies that allow these types of things to happen; especially within larger organizations.  I have yet to see or hear about any organization which says it’s collaborative yet doesn’t incorporate a collaboration solution into supporting that collaboration.

Think about this.  Many employees and executives at companies are still not even familiar with a Jive, Yammer, Mango Spring (which we use), or Chatter.  They have never seen these tools and therefore have no concept of what they are.  Now imagine going to these employees and telling them that you want them to become more open, transparent, communicative, and collaborative.  You will probably get a few awkward stares because ultimately the response will be something like “ok great, I’d love to, but how do you want me to do that with the other 100,000 employees that work here?”  However, when employees start to use and become familiar with these solutions then things make a bit more sense.  I’m not saying that they immediately get it and things just flourish, but it provides context for the conversation.  It’s a bit like trying to explain the capabilities and benefits of Facebook and Twitter to someone who hasn’t seen it.  You can talk about sharing, connecting, and communicating all you want but you need people to understand what you are talking about.

So, ultimately in order to build a collaborative organization you do need the technology piece to support the desired behaviors or you will fail.  When Andrew McAfee coined the term “Enterprise 2.0″ he originally referenced it as the organization’s use of web 2.0 technologies internally, with customers, or partners to solve problems.

Sure, you also need to focus on the behaviors but they aren’t isolated.  Technology and behavior change have a 1+1=3 effect and the most successful companies focus on both in parallel.  Changing behaviors is crucial to the success of any collaboration initiative but so is being able to support those behaviors and empowering them to happen.

Insights from a Customer Care (SOCAP) and Knowledge Management (KMWorld) Conference

October 22nd, 2012

I spent this week traveling to San Diego where I spoke at the SOCAP conference and D.C where I spoke at KMWorld (the week before that I was at CMMA for media professionals in Florida).  SOCAP is primarily focused on customer care, customer insight, and customer service professionals (including call centers) whereas KMWorld is primarily focused on [...]

Twelve Principles of Collaboration Presentation

October 17th, 2012

The 12 principles of collaboration has been a topic that I have been writing about for a little while now but have never really put together in presentation form.  I recently presented on this topic and wanted to share those slides with you.  This presentation looks at the business drivers for collaboration as well as [...]

The Future Workforce

October 15th, 2012

When Chess was writing our case study with Booz Allen Hamilton on the U.S. Department of State and their collaboration initiatives, they told us that one of the things the U.S. Government was worried about was the fact that over the next 10 years or so, there would be over 500,000 new employees entering their [...]

Collaboration Use Cases for Executives

October 9th, 2012

A few days ago my friend Karthik (who works at Salesforce) called me up to get some ideas and advice on collaboration use cases for senior executives.  In other words, why would any C-level leader see value in supporting and using a collaboration platform such as Chatter, Yammer, Jive, and the like?  It’s an interesting [...]