Archive for November, 2010

The Four Social Customer Engagement Scenarios

November 30th, 2010

The Chess and Metz team have put together a visual to help organizations understand what we believe to be the four scenarios of social customer engagement.  A more detailed version of this post is going to be going live on CMSWire today and I will link to it when it is live, but for now here is the visual with the accompanied text (Updated: post on CMSWire is live).  Please let me know what you think, I’d love to hear your feedback/ideas/critiques.

20 Things to be Thankful for this Thanksgiving (from Jacob and Blake)

November 25th, 2010

I just wanted to wish everyone a very happy Thanksgiving, it’s been a very interesting year thus far and I’m thankful for all that has happened.  Blake (my girlfriend) and I came up with our list of the top 20 things we are thankful for which she published on her site The Blakery, but I’m pasting our list below:

1. Grandmas who cook in the kitchen telling stories.
2. The mistakes. They were crucial in the growth process.
3. Delicious home cooked food good for the heart, mind and soul.
3. Exercising-ability to spend time away from the computer.
4. The health and happiness of friends and family.
5. Living in San Francisco amongst beauty, and some of the smartest people in the world.
6. Travel. Ability to experience other cultures and witness how others live.
7. Risk-taking. Taking chances by trying new things, promoting new ideas–even in the face of public opinion.
8. Samba (Jacob’s German Pinscher with un-clipped ears & tail).
9. Beautiful music and meaningful film. Art.
10.Parents, even when we don’t all always agree.
11. Delicious much needed sleep!
12.Ability to act with discipline. No feat in this world is easily attained. It takes blood, sweat and tears.
13.Good books (digital or paper). There’s nothing like getting lost in a really good novel. Add a big reading chair and a warm drink -twice as good!
14. Being present in 2010-a time where social business is starting to take off. Now business people can be sociologists, and sociologists can become business people.
15.Chocolate and coffee.
16.Knowledge (important above anything else).
17.The ocean. Magnificent, mysterious, beautiful, powerful, calming.
18.Being a Jewish student of all religion.
19.Chess. Jacob’s grandma taught him Chess. He has since made it an important inspiration in his career.
20.Humility & Patience.

Wishing you and yours a very happy Thanksgiving!

2010 Consumer New Media Study by Cone

November 23rd, 2010

Earlier this month Cone released the results of their study on how consumers are using new media tools.  Cone conducted an online survey of 1050 adults and defined “new media” as: “Dialog among individuals or groups by way of technology-facilitated channels such as social networks (e.g. Facebook); blogs; microblogs (e.g twitter); online games; mobile devices; photo-; audio-, [...]

Multiple Perspectives on Social CRM: The Consultant, Analyst, Vendor, and Client

November 21st, 2010

If you put a consultant, an analyst, a vendor, and an end user client together in the same room and ask them to explain or discuss social CRM or social business (or pretty much anything else), you will get very different answers and explanations. Nothing is ever one-sided so why bother trying to look at [...]

Why the Enterprise 2.0 Vs Social Business Debate is Really Going On

November 15th, 2010

(Chess puzzle, white to move and mate in 2, can you figure it out?) There’s been some interesting blog fodder as of late around whether or not the terms Enterprise 2.0 or Social Business are more applicable in describing this shift towards emergent collaborative tools being used within the enterprise.  Let’s start things off with [...]

Should the CIO Care About Social?

November 10th, 2010

A few folks have asked me to post my CMSWire articles here, while I can’t re-post them in their entirety, what I can do is provide snippets and then point you to where you can read the rest of them, does that work? This week I wrote about whether or not the CIO should care [...]