Archive for February, 2009

Characteristics of a Social Media Strategist

February 28th, 2009

chess_king_and_pawns

A few days ago I wrote a post about how past success is not a good metric for future success.  I was writing this in the context of a social media strategist but as so many of you have pointed out this applies to virtually any position in any industry.  Today I wanted to address what I consider to be some of the most important characterisitcs of a social media strategist.  I’m sure you will have some of your own to add.

Ability to deal with failure

The social media strategist should have some sort of failure under their belt.  They need to understand what failure feels like and how to overcome, this important for social media because note very campaign will be successful and you need to know how to deal with that; not to mention some of the negative feedback you are sure to get.

Tech savvy

Tech savvyness is crucial for a social media strategist.  This person needs to understand how to live stream from a conference, how to use twitter from a mobile device, how to upload videos, write blogs posts, etc.  This makes it sounds more laymen then it really is, but hopefully you get the point.  This person needs to understand technology and the various tools out there.

Passion

Passion for the company and for social media.  If the strategist is just going into something willy nilly then you have a problem.  There is such a thing as the right strategist for the right company, you need to make sure you find him/her.

Adaptability

A social media strategist needs to be able to adapt to different scenarios and new platforms/tools/trends that emerge.  A social media strategy is a living dynamic entity that is constantly morphing into something else.  If we were having this conversation 2 years ago, then twitter would not have existed.  Once a new tool emerges you have to be able to understand the potential for use and for integration.

Poise/charisma/and excellent communication skills, both offline and online

A lot of people think that a successful social media strategist just needs a dark room and a laptop, not so.  In addition to being able to communication online a social media strategist needs to be able to communicate offline.  This means being able to present findings and strategies to senior level execs and this also means being able to speak at a social media conference or event.  If I were hiring for this position I would want someone that is outgoing with a good sense of humor; someone that is confident and remains calm under pressure.

Creativity

Sometimes the solution to a problem requires a little bit of creativity.  I always use chess as an examples (since I love it) because it requires a good amount of strategy but also a creative mind to put together combinations and positions.  Not everything in the social media world is always logical, so a bit of a out of the box thinking helps…a lot.

Team work

Oftentimes there is more then one person working on a social media strategy, therefore teamwork is a must.  The ability to collaborate with others and clearly express ideas and strategies is going to be important for almost anyone in any career, especially a social media strategist.

These are some of the characteristics that I think are important for a social media strategist to possess, yes there are others, but I want to hear from you.

What do you think are some of the most important characterisitcs of a social media strategist?

Past Success is Not a Measure for Future Success

February 26th, 2009

success_failure

I’ve been on the phone a lot lately with potential clients and people who are interested in the social media space.  One of the questions that I get asked a lot is, what should people look for in a social media strategist?  A lot of people out there look for past experience and successful social media campaigns, me…not as much.  I don’t always believe that past experience and results are indicative of future success.  If we were to use that as a metric for social media strategists, then none of us would have jobs to begin with.  You have to start somewhere.

It’s a bit of a catch 22.  Now, keep in mind I’m not saying that anyone can just say that they are a strategist, you really need to understand the space, the technologies, and the various strategies/trends out there.  However, not everyone has a social media background at a fortune 500 company and not everyone has run large successful social media campaigns.  My first job out of college was working for a startup, I had no background or work experience that had anything to do with working at a startup.  However, I was able to explain why I should get the job, what I would do if I got it, and why I would do it.

I’ve run a startup that failed, does that mean I don’t know anything about startups or marketing?  Maybe, but I proudly tell people that I have one failed startup under my belt and you know what, I learned a heck of a lot from it and people respect that and still ask me for tips and advice.  I’m hoping to launch a another startup soon and while I’m hoping this one won’t fail I’ll proudly add another battle scar to the first one.  There are a lot of things I have screwed up on and messed up, but I’ll tell you one thing, I will sit down with any other social media celeb/strategist or company exec and will hold my own in a conversation about social media and marketing.

There are a lot of folks out there who failed at running one company, only to be successful at another.  There are plenty of lawyers who bombed the LSAT that are now representing large clients.  There are plenty of people who never graduated college that are now running large companies.  I’m not using this as an excuse or a justification for hiring anyone, but I think that there are certain characteristics to look for when hiring someone (a social media strategist) that may outweigh the actual results or past experiences.  I’m going to address what I think some of the most important characteristics are for a social media strategist, in a later post (probably tomorrow).  Think about what you think some of the most important characteristics are.

In the meantime, noodle on this and give me your thoughts.

Traditional Media with a Social Media Message

February 25th, 2009

I’ve talked about how I believe companies need to start integrating their social media and traditional media efforts.  I wanted to point out a few ads that I’ve seen which show companies using traditional media to evoke a social media message.  Ian Sohn has a post on the Dentyne print ad and actually inspired me [...]

How to be a Social Media Idiot…Disaster for Ryanair

February 24th, 2009

I couldn’t believe this when I read it on adrants, but it’s true.  So here’s the scenario: Jason Roe found a little bug on the site Ryanair (a travel site) which makes it seem as though upon checkout, the traveler owes $0.00, obviously a bug.  Jason posted about the bug and the kind folks at [...]

Would You Trade a Link for Free Consulting?

February 24th, 2009

I’m going to run a little experiment on this site with all of you.  I’m going to trade 15 minutes of social media or SEO consulting time for one link from you (15 minutes can be used however you want).  If you then share this post on twitter/facebook/etc. then you get more free consulting time.  [...]

Kaplan University Says Time to Adapt and Embrace Technology

February 23rd, 2009

The commercial below is for Kaplan University and addresses how universities need to be using technology to adapt to the students.  Universities need to abolish old traditions and ideas and focus on “now.” Here is the commercial First off I think the Kaplan ad is absolutely great, and features  Uncle Phil from the Fresh Prince!  [...]